Refund Policy
Last updated: 15 September 2026
Lilac Lines sells digital sewing patterns supplied as downloadable files. As our products are digital, different cancellation rules apply compared with physical goods.
Digital downloads and your right to cancel
When purchasing a digital product from Lilac Lines, you will be asked to expressly consent to receiving your digital content immediately and to acknowledge that you will lose your 14-day right to cancel once supply of the digital content begins.
Once supply of your digital download has begun following this consent and acknowledgement, we do not offer refunds simply because you have changed your mind or no longer want the pattern.
If supply of the digital content has not begun, your statutory cancellation rights may still apply.
Problems with your download
If you experience a problem accessing or downloading your purchased files, please contact us at hello@lilaclines.co.uk and we will help you resolve the issue.
If a download link has expired or there is a technical problem with the file, we will make reasonable efforts to provide access to the product you purchased.
Faulty or incorrectly described digital products
Nothing in this Refund Policy affects your statutory rights.
Under UK consumer law, digital content must meet applicable legal requirements, including being of satisfactory quality, fit for purpose and as described. If a digital product you purchase from us does not meet these requirements, you may be entitled to a repair or replacement or, where applicable, a price reduction or refund.
Please contact hello@lilaclines.co.uk with your order details and a description of the problem so that we can investigate and provide an appropriate remedy.
Duplicate purchases
If you accidentally purchase the same digital pattern more than once, please contact us at hello@lilaclines.co.uk. Where we can verify an accidental duplicate purchase, we may refund the duplicate order.
Refunds
Where a refund is due under your statutory rights, or where we otherwise agree to provide a refund, it will be returned using the original payment method where possible.
Contact us
If you have any questions about a purchase or this Refund Policy, please contact:
Lilac Lines
Email: hello@lilaclines.co.uk